Cancellation & Refund Policy

How billing works

Paid plans are sold by Pragvia Technologies (OPC) Private Limited and billed in advance, monthly or yearly, through our payment partner Razorpay. Prices on our pricing page exclude GST; 18% GST is added to every charge and shown on your invoice.

Subscriptions renew automatically at the end of each billing period until you cancel. Extra team seats are billed with your plan for the same period.

The Starter plan is free and is never charged.

Delivery

OpusYard is online software; nothing is shipped. Your plan is active in your company workspace as soon as the payment succeeds. Razorpay emails you a payment confirmation, and the active plan is shown in Settings → Plan & Billing.

Cancelling

You can cancel at any time from Settings → Plan & Billing. Cancelling stops the next renewal; you keep full access until the end of the period you have already paid for, and you are not charged again.

When the paid period ends, your company moves to read-only access: you can still sign in, see and export all of your data, but not add or change records until you choose a plan again.

If you want your company's data deleted after cancelling, write to support@opusyard.com and we will confirm once it is done.

Changing plans

Upgrading (a bigger plan, more seats, or moving from monthly to yearly billing) starts the new plan straight away and bills it from that day. We automatically refund the unused part of the period you had already paid for, to your original payment method, with a GST credit note - you don't need to ask.

Downgrading (a smaller plan, fewer seats, or moving from yearly to monthly billing) takes effect when your paid period ends: you keep your current plan until then, and the new plan is charged from that date. Moving to the free plan works the same way.

Refunds

Because plans can be cancelled at any time and stay usable until the period ends, payments for a period that has started are otherwise not refundable, including when a plan is cancelled part-way through.

We will always refund in full: a duplicate charge for the same period, a charge made after you had cancelled, or any charge made in error.

To request a refund, write to support@opusyard.com from your account's email with your company name and the payment date. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank. We email you a GST credit note for every refund, and it is also available in Settings → Billing.

Contact

Billing questions: support@opusyard.com. Phone: +91 97780 38249. Pragvia Technologies (OPC) Private Limited, 1/319, Paditharackal, Mallappally, Perumpetty, Pathanamthitta, Kerala 689589, India. GSTIN 32AAQCP6355A1ZI.